Thank you for shopping with Lian Frames. We are committed to delivering your photography gear safely and efficiently to your doorstep, no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive a confirmation email with your order details and tracking information (if available).
Shipping Methods
We work with reliable delivery partners to ensure your order reaches you securely. Depending on your location and the size of your order, your package may arrive through local courier services or international delivery partners.
Order Tracking
Once your package is shipped, we will send you an email with tracking details (if tracking is available in your region). You can use this information to follow your delivery status in real time.
Delivery Issues
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue as quickly as possible.
Cash on Delivery
We offer Cash on Delivery (COD) for selected regions. You will pay the full amount to the delivery agent upon receiving your package. Please make sure to have the exact amount ready at the time of delivery.
Customer Support
If you have any questions about your order or shipping process, feel free to reach out to us:
Email: [email protected]